Reservation flow

FormPlease feel free to contact us by phone.
Please let us know your preferences such as date, time, planned number of people, budget, desired area, image of the ship, and other options.

Based on your desired conditions, your concierge will email you a proposal for a cruising plan (quote, date and time, type of boat, capacity, food and drink options, course, pier to be used, etc.).

Once the date, time and boat are decided, you can make a tentative reservation (free of charge) for 7 days (using the dedicated tentative reservation form). We recommend that you make a tentative reservation first before considering your trip to ensure that other customers do not make reservations. If necessary, you can also inspect the boat, so please consult with your concierge. *If the departure date is approaching, we may shorten the tentative reservation period or not accept your tentative reservation and ask you to make payment immediately.
*Please note that you can also inspect the property after making your reservation (payment), so please contact us for details.

After submitting the tentative reservation form, we will check the availability of the ship again, and once availability is confirmed, your tentative reservation will be confirmed. After that, we will send you information about the deposit (at least 30% of the total cruise fare) and the terms and conditions. Please check both and make the payment within 7 days. Your reservation will be final once we have confirmed the deposit payment. *If the departure date is approaching, the total amount will be transferred. The transfer deadline may also be shortened.
* Invoices can also be sent by mail if necessary.
*Please be sure to check and understand the terms and conditions before making your reservation.
Account information: Sumitomo Mitsui Banking Corporation, Ebisu Branch, Regular Account 8656571 (K) Spice Serve
* Please pay the transfer fee.

Once we have confirmed the deposit, your reservation will be confirmed and we will begin arranging for crew and the pier.

After submitting the tentative reservation form, we will send you the terms and conditions and consent form by email, which you will need to submit with an electronic signature and a business card (copy of your ID). Please note that if the procedure is not completed by the time of departure, we will be unable to depart. *If the departure date is approaching, we may ask you to shorten the submission deadline or submit your application by email.

If you would like to decide on a meal plan or arrange additional options, please contact us at least one week in advance. *Depending on the content of your meal plan or options, we may not be able to make the arrangements in time, so please consult with us in advance.

Please confirm the final number of passengers and contact us at least 5 business days before the departure date. *Depending on the contents of the meal plan, we may not be able to adjust the amount or contents of the food due to an increase or decrease in the number of people after the plan has been confirmed. We will inform you of the deadline in advance, so please consult us.

Please pay the remaining balance in full three business days before the departure date. Any changes in the number of people after that date will be handled by cash payment before boarding on the day of departure.

Please contact the staff member in charge when you arrive at the pier. The staff member in charge on the day will be notified in advance. Also, please make sure that everyone is present 20 minutes before departure. Once everyone is present and the boat has arrived at the pier, we will guide you on board.

Our staff will contact you at a later date. Please feel free to share your opinions and thoughts about the cruise. We will strive to improve our service so that you will be even more satisfied from your next trip onwards.